Susan Dennis (susandennis) wrote,
Susan Dennis
susandennis

Ok, so this is not good but then it got better

I called my current internet/tv provider to find out what, if anything, they can do speedwise or pricewise to give me a better deal before I talk to their competitor.

I called 32:36 ago. They warned me that they were experiencing high call volumes with waits of sometimes 15 minutes at the beginning of the call. I'm getting more and more not happy.

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Ok. So here's a twist. I finally got Katie on the line at the 38 minute mark. She was bright and easy to understand and no bullshit and no blowing smoke up my skirt. I told her I wanted faster internet and cheaper TV. We chatted options.

Basically I'd have to give up my fiber and go with cable internet which means I'd need a modem. I can get a GIG of unlimited data for $99 a month with a special deal of $79 a month for a year (I'm currently paying $60 for 100 MPS). $60 installation which she might be able to waive. My TV will go down from $140 to $75 next month. There are a couple of other conveniences included.

We hung up and I figured I'd take this info to Comcast and see what they've got. And I will BUT THEN...

Katie sent me an email!! With a couple of other options and an invitation to just pop her an email whenever I was ready or if I had questions. I cannot imagine Comcast doing that. Plus, now I don't have to face that 38 minute wait on hold again. Way to sucker me in, Katie!

The downside of the deal is that I'd be giving up bullet proof internet for the unknown in terms of uninterrupted service. Best I can tell it's good. Reddit customers seem happy. The downtime websites sound like outages are rare.

So the plan is... I'm going to go see what Comcast has. If they can give me GIG internet speed with more/better channels for less than $140 a month this could be a hard decision but I'm guessing their price is more so not a hard decision at all.

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I went up to the park to find the British baker and she wasn't there!!! I got some kind of over priced fancy gelato that was ok. Bummer.

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Ha! I forgot to post this so I guess I'll just add the latest. The Comcast thing was very Comcastic. She said I could get a GIG of internet and all the TV channels I wanted ("sorry, I don't have a list") and the equipment (which I told her I did not need) including a DVR (which I had told her twice that I did not need) for $70 - "plus taxes and fees of course". Why don't I trust what you are saying?

You know what? I'm team Katie. Also, your snacks are lame and the swag doesn't even tempt me and I love swag. Thanks for coming.
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