Your previous email address was: firstname.lastname@example.org
It's now: email@example.com
I checked, and, sure enough, I was totally locked out of my account. I sent them a NO NO NO NO NO email and then proceeded to find the latest charge to my credit card so I could tell the credit card company not to pay them.
I couldn't find a charge.... hmmmm Not on my Discover and not on my Visa... off to Mint. Ok, there's one on May 17. Visa. BUT, that's the only charge. I remember that right after that charge, I switched it to Discover but, apparently, they never charged my Discover Card. Weird.
Then I got an email reply saying they had locked the account while they investigated and they asked me for screenshots of my earliest receipt and bank evidence that I had paid it. Since I only had one bill/payment, it was easy to find and I sent it.
I heard back soon saying that I needed to change my password and start up my premium account again. I changed the password and hit 'renew' and there was my Discover card so at least I remembered that correctly.
Anyway... 56 minutes from their original 'we changed the email on your account' email to fix... on a Saturday morning. Not too shabby. Of course, they could have not broken it in the first place. Wonder how come they didn't charge me for two months?