And, apparently, put me on their special Customers We Spit On List.
There is no other place in town that works on Smart Cars. There are a couple of Mercedes dealerships in nearby towns and I have seriously considered going out of my way just to avoid the local shop (which is about 1.5 miles from my house so hateful but convenient).
Every time there is a problem, issue, snub, something fucked.
Today I roll in and a very nice woman greets me and I tell her I have an appointment at 10 and she can't find it. I sit and wait and finally, after about 5 minutes she comes back to tell me that my appointment was yesterday. I did not call until 11 am yesterday so that would make a 10 am yesterday appointment a little silly, now wouldn't it?
Every fucking time.
On the up side, the Smart Car service manager is nice and reasonable-ish. He listened to me explain the issue and said it sounded like an exhaust feature that generally kicks in when the car is cold for fuel efficiency. Getting a diagnosis will cost me $165. No telling how much a fix will be. But I was comforted that he at least appeared to recognize the issue. He'll call me with the details once they diagnose.
And then, when I got home, I got a text from him with his direct phone number which was a nice touch. I assume calling the number will get the dealership or service desk but it is nice to have what appears to be a text option.
The only saving grace is that really the car has been fairly maintenance free. I do hope this is not a signal of the end of that.