Susan Dennis (susandennis) wrote,
Susan Dennis
susandennis

not my week

So my insurance send out this 1.5" stack of paper about the changes for 2016. I got it on Saturay, September 28. I have a question not answered by the dead trees or their website. All over the papers is their toll free number with the notation that customer service is available with more information 7 days a week from 8 am until 8 pm.

On Saturday I called and was told that my questions needed a response from the medical team and they wouldn't be available until Monday. I waited until Tuesday because all customer service is too busy on Monday.

Today I called and told the nice lady that I had questions about my 2016 changes. She asked for my ID number and name and THEN told me that she's not allowed to answer any questions about 2016 changes until October 1. (If I had used a different ID and name would I have gotten my answers?????)

I must be giving off FUCK WITH ME NOW vibes this week.

I have giant magnifying glasses for seeing tiny shit. I keep them by the sewing machine but they are not there. They are not anywhere. They have disappeared and that is also making me cranky.
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