Because the calls kept dropping off whenever they transferred me, I ended up spending more than 2 hours explaining and re-explaining and listening to the world's worst hold music. I gave out my Comcast CV - telephone number, address, name, last 4 of my social - a total of 10 times in the 2 hours.
When I finally got to the people who can help, I could not hear the person on the other end of the phone (way too much noise) and she obviously couldn't hear me since she did not come close to grasping my issue. So I hung up.
The ComcastCares lady on Google Plus had contacted me a week or so ago when I was bitching about waiting for the TV fixers. So I sent her a plea for help. And now I'm going to fold laundry and find lunch.