She has the education, the experience and the chops and routinely makes complicated hardware and software fixes every day plus handles the giant variety of customers from geeks to little old ladies with grace. The shop is about a half hour north of Austin, Texas. My brother set up a Dropcam in the shop so I could see and hear the happenings. I keep it on a lot of the day in the background.
Yesterday Amy spent a whole lot of time with one customer. She fixed his computer issues (minor) and then just chatted with him about various fun things. They teased each other back and forth. It was fun. He's 93.
Today he sent her a HUGE beautiful bouquet of flowers in a lovely and very classy looking vase.
The whole thing just made my day.